Your published results will confirm modules you've achieved and whether you've been granted an award. If you've achieved modules and an award then you'll receive two certificates:
- a Certificate of Credit - provides a breakdown of the modules studied and the corresponding grades achieved. Your certificate of credit will be signed by the Academic Registrar and will also have a holographic stamp; and
- a Certificate of Award - states the final award and outcome. Your certificate of award will be signed by the Vice-Chancellor and the Academic Registrar and will have a holographic stamp.
Your certificates will be posted to the home address (not the term-time address) that you currently have registered on MyHartpury. Please ensure that your address is kept up-to-date as Hartpury University will not accept liability if your certificates are received at an old address. You can change this address through your MyHartpury account.
Alongside receiving your paper certificates to your address, you'll also have access to an online certificate portal (Premier Cert+) where you'll be able to view and share a digital copy of your certificates. Please note that you must use the Google Chrome search engine when accessing the online certificate portal to ensure full functionality of Premier Cert+.
Replacement certificates
If your degree certificate is lost, stolen or damaged, you can order a replacement certificate. Please note that you're only permitted to have one copy of your certificate in your possession at any one time, so multiple copies cannot be requested
Useful links
Useful emails addresses
- Certificates office email address: HUCertificates@hartpury.ac.uk
- Student Advisor email address: student.advisors@hartpury.ac.uk
- Finance email address: finance@hartpury.ac.uk
When will I receive my certificates?
We try to process certificates within eight weeks of your results being formally published from our routine examination boards. If your results are confirmed between these boards then we usually include your certificates with those from the next examination board.
Please contact HUCertificates@hartpury.ac.uk for more information about this.
If you require confirmation that you've completed your award before receiving a copy of your certificates, please contact the Student Advisors.
Why haven’t I received my certificate yet?
You may have outstanding tuition debt - contact our finance office.
Another reason - contact our certificates office.
When will I have access to the certificate portal?
This should be within a couple of days of receiving your certificate. If you don't receive a welcome email please contact the certificates office.
My certificate has an error, what do I do?
You'll need to send a photo of the certificate, showing the error.
How do I change my postal address and email before certificates are posted out?
You can do this via MyHartpury if you have an active account.
- Use your Hartpury login details to access your My Hartpury area.
- At the top of the page under MyHartpury, click ‘My Details'.
- Under the ‘My Details’ tab, go to ‘Addresses’.
If you no longer have an active MyHartpury account then you should send an email to the certificates office.
My certificate has been sent to an old address, what shall I do?
The certificates have to be signed for on delivery, and we can track this. You may wish to contact the old address (if you can) to arrange for your certificates to reach you. If you can't do this then you may wish to arrange for a reprint of your certificates. You'll be required to pay for a replacement, and this should be done through Hartpury’s online shop.
When will I have access to the certificate portal?
This should be within a couple of days of receiving your certificate. If you don't receive a welcome email please contact the certificates office.
I have lost/damaged my certificate, how do I order a replacement?
Please contact the certificates office if you'd like information about a replacement paper certificate. In the meantime remember you can still access your electronic copies via Premier Cert+.
What is the cost of a replacement certificate?
Please refer to our online shop.
I studied with Hartpury University when it was a faculty of UWE, how do I organise a replacement certificate?
If you graduated with a UWE degree you'll need to contact their certificate office, you can find details of this on their website.
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